Privacy Policy

3AM Solutions (UK) Limited ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.3am-solutions.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and the GDPR, the data controller is 3AM Solutions (UK) Limited, a private limited company registered in England & Wales, company number 04294775 whose registered office is at Ibex House, Baker Street, Weybridge, Surrey, KT13 8AH, United Kingdom.

Our nominated representative for the purpose of the Act is Bruce Harfield.

We are registered with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113, Fax: 01625 524510.

Our Registration Number is: 0001384373.

For further information about the ICO please visit their website at ico.org.uk

Information we collect from you

We will collect and process the following data about you:

Information you give to us.

This is information about you that you give us by filling in forms on our website www.3am-solutions.com (our website) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register an interest in our software products, purchase a licence to use one of our software products, and when you report a problem with our website. The information you provide may include your name, e-mail address, phone number and the name and address of the company or business that you work for.

Information we collect about you when you visit our website.

In connection with each of your visits to our website we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time) and length of visits to certain pages.

Information we collect about you when you purchase a licence to use one of our software products.

When you purchase a licence to use our software, in addition to the above, we will usually obtain the following information from you:

• The company name, VAT registration number (where applicable), billing address and shipping address.
• The name, email address, and contact phone number for the primary user of the software product, the billing representative for the purchase, and the nominated technical support person.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and software product that you request from us;
• to provide you with information about other software plugins or modules we offer that are similar to those that you have already purchased or have enquired about;
• to notify you about changes and improvements to our software products;
• to ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our website about software products and incidental services that may interest you or them.

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with selected third parties including:

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
• advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
• analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
• If 3AM Solutions (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and/ or any end user licence agreement relating to our software products and other agreements; or to protect the rights, property, or safety of 3AM Solutions (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing by 3AM Solutions (UK) Limited.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at sales@3am-solutions.com.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by email: sales@3am-solutions.com.